Return & Refund Policy

Effective Date: 1 June 2026

At RUKS WEAR, we want you to be satisfied with your purchase. If you are not completely happy with your order, please review our Return & Refund Policy below.

By placing an order on our website, you agree to the terms outlined in this policy.

1. Return Eligibility

We accept returns only if the following conditions are met:

  • The item is unused, unworn, and unwashed

  • The item is in its original condition with tags attached

  • The return request is made within 14 days (2 weeks) of delivery

  • The item is not listed under non-returnable products

Items that do not meet these conditions will not be accepted.

2. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Sale or discounted items

  • Customized, stitched, or made-to-order products

  • Alteration-based garments or items modified according to customer request

  • Items purchased during promotional campaigns (unless defective)

  • Items damaged due to misuse or improper handling by the customer

3. Custom Orders & Alterations Policy

For custom-made, stitched, or alteration-based orders, please note the following:

  • Once a custom or altered product has been delivered, it is considered final sale and is not eligible for return or refund

  • These items are made or adjusted specifically according to customer requirements and cannot be resold

  • However, if further adjustments are required after delivery, customers may request additional alterations

In such cases:

  • The item may be sent back for further alterations

  • Additional alteration charges will apply depending on the type and complexity of the work required

  • Customers are responsible for shipping costs unless otherwise agreed

RUKS WEAR reserves the right to determine whether a request qualifies as an alteration service or a new modification order.

4. Return Process

To initiate a return:

  1. Contact our customer support via email or phone

  2. Provide your order number and reason for return

  3. Wait for return approval from our team

  4. Carefully pack and ship the item back (only after approval)

Returns sent without approval may not be accepted.

5. Refund Policy

Once your returned item is received and inspected:

  • If approved, your refund will be processed

  • Refunds are issued to the original payment method

  • Refund processing time is typically 5–10 business days

If the returned item does not meet our conditions, the refund may be rejected.

6. Exchanges

We offer exchanges subject to product availability.

  • Exchange requests must be made within 14 days of delivery

  • Exchanges are subject to stock availability

  • Price differences may apply

7. Shipping Costs for Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • If the return is due to our error, we will cover return shipping costs

8. Damaged or Wrong Items

If you receive a damaged or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the issue

  • We will review and arrange a replacement or refund if applicable

9. Order Cancellation

Orders can only be cancelled before dispatch.

Once an order has been shipped, it cannot be cancelled and must follow the return process.

10. Refund Delays

Refund delays may occur due to:

  • Bank processing times

  • Payment gateway delays

  • Public holidays or system delays

If your refund is not received within the expected timeframe, please contact us.

11. Contact Us

For any questions regarding returns or refunds:

RUKS WEAR
Email: support@rukswear.com
Phone: +92 XXX XXX XXXX
Address: [Your Business Address], Pakistan
Business Hours: Monday–Saturday, 10:00 AM – 6:00 PM (PKT)